Our ChMS Includes Online Giving—Should We Use It? 

Church Management Software (ChMS) companies provide a lot of really great resources for churches, from managing volunteers and child check-ins to contribution reporting and tracking small groups. We rally behind any technology that furthers the Kingdom and makes life easier for administrators.

Most ChMS also provide their churches with an online and text giving option. When it comes to giving, church leaders and administrators often opt for whatever’s included in their ChMS because it’s usually bundled in the cost and doesn’t require an additional account. That makes sense! The only problem is that ChMS giving options don’t usually serve churches the best they could. Before you default to the giving option provided by your ChMS, make sure you ask these 3 questions.


1. Is it simple or is it clunky?

If there’s one thing your digital giving platform should be it’s simple. When you break down barriers to giving, more people give. With Kindrid, your givers are always one click or one text away from giving.


As you’re researching digital giving platforms, count the number of steps it takes for a giver to complete his gift. If it's more than 3, you run the risk of gift completion rates significantly dropping—that means fewer people will actually follow through on their gift!


2. What’s the primary function of this company?

Church management software is awesome. It allows churches to do so many things that would otherwise be really time intensive. It’s easy to assume that because your ChMS is an amazing tool for scheduling volunteers or maintaining a database of attendance, it’ll be great for giving too. The only problem is that it takes a lot of time, attention, and resources to build a truly useful giving platform, one that actually encourages people to give! Have you ever heard the phrase “jack of all trades, master of none?”

Because Kindrid only does one thing—giving—we’re committed to doing it with excellence. We provide the very best giving experience for both givers and administrators managing gifts on the backend. Digital giving is literally all we do. Often, ChMS offer digital giving as an add-on, but because it’s not in their wheelhouse, their giving platforms tend to be clunky for givers. When it comes to something as important as your church’s giving, make sure you're not settling for the default.


3. Will this giving platform provide me resources, ideas, and examples of how to engage my givers on an ongoing basis?

One of the most important factors to consider when you’re choosing a digital giving provider is whether you’ll have the resources you need to share this new way to give with your church. You could have the easiest, most intuitive giving option but if you don’t know how to help your congregation use it, their gifts will go ungiven.


With Kindrid, support doesn’t stop after sign up. That’s why we’re not only committed to making sure you and your church use our platform to its fullest potential, but offer opportunities for you to learn from other pastors about how to think, talk, and teach on giving and generosity in the church. We just hosted a training with Jeff Manion from Ada Bible Church, for instance, who invested great wisdom into our ministries! (Check out the recording here!)   

Before you decide whether the giving options provided by your Church Management Software are your best bet, make sure to ask these questions:,

  • Does this company understand how important first and lasting impressions are? Can I customize the text and online giving pages so they look and feel like our church’s brand?
  • Do they provide customized rollout materials to aid pastors and church teams to communicate how to give consistently and clearly?
  • If questions arise, is there a customer support team available to answer them?
  • Is their text giving integrated with online giving so givers have only 1 digital giving account?
  • With (insert your current ChMS), can I easily look at my deposit reports to reconcile bank accounts?
  • Are all gifts pushed through to our bank account at the same time? (This is a big make it or break it for admins!)


Check out our Digital Giving & My Church to learn other things to look for when picking a digital giving platform for your church! 


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Chaeli Ackerman
Chaeli Ackerman
Church Development, Kindrid
Chaeli deeply believes in the Church's ability to bring God's Kingdom here on earth. She loves working with pastors and church leaders to engage givers, further their mission, and steward technology in an impactful way. Chaeli's married to the best guy in the world and mom to three young children. She's grateful for the life she gets to live and for a good night's sleep and coffee.